Terms & Conditions

Terms and Conditions for our dental practice in Kent

Trading name and address

Smile Tech is a trading name of Smile Kent Limited – Registered Office, 8 Valiant House, 75 Vicarage Crescent, London, SW11 3LU Company Number 9437747

Price information

Smile Tech has taken great care to ensure prices are accurate. Prices may change over time, so the prices on your previous order may no longer be valid. All products purchased via the website will have postage and packing charges added to the price before you make payment. Promotions and prices you see in Smile Tech stores do not apply to www.smile-tech.co.uk and vice versa.
NHS and Bluewater Staff discounts are only redeemable by the Bluewater or NHS staff employee – they are not redeemable not by friends, relatives or other known associates. NHS and Bluewater photo ID staff cards will need to be presented on site to receive the £30 discount.
Treatment plans are agreed in advance and any treatment over £100 is payable in advance either via non-refundable deposit or in stages prior to each stage of the treatment. Whilst the treatment plan can change as the Dentist moves through each stage any payment for treatment already undertaken is non-refundable.  Any discounts offered on treatment plans for a large amount of work may be taken off of the plan if the amount of treatment is reduced at a later stage. Smile Tech offers 0% finance on all treatment plans over £300

Product Returns

Products must be sent recorded delivery to Smile Tech, 14 Ranelagh Crescent, Ascot, Berkshire, SL5 8LG along with your receipt, and your name, address and contact details. A refund will be issued by cheque using the details you have provided within 10 working days. Powerswabs can be returned within 7 days of purchase provided the outer seal is not broken or damaged.
Gift vouchers are non-refundable although may be transferred to another person or exchanged against products at the discretion of the manager. The ‘Gift Vouchers’ section below provides more details on Gift Vouchers. This does not affect your statutory rights.


Teeth whitening treatment deposits are non-refundable unless the dentist deems a client unfit or unsuitable for the treatment. 
If the dentist deems a client unfit or unsuitable for the treatment, or if a client is allergic to any of our products or has a contraindication to the treatment, a full deposit refund will be issued via cheque. Refunds will be issued by cheque within 10 working days.
Tooth whitening treatments are non-refundable due to the high overheads of an onsite dentist. This does not affect your statutory rights.
Any products purchased from Smile Tech that are not sealed cannot be refunded because we cannot re-sell them. Sealed products can be returned within seven days and will be refunded in full subject to the packaging being unopened and a purchase receipt being provided. Please see ‘Product Returns’ above for more information
If a teeth whitening treatment has commenced and has to be stopped at any time after the teeth whitening kit has been opened by the Dentist, a refund will not be issued.
Dental treatment plans are agreed in advance and any treatment over £100 is payable in advance either via non-refundable deposit or in stages prior to each stage of the treatment. Whilst the treatment plan can change as the Dentist moves through each stage any payment for treatment stages already undertaken are non-refundable. Any discounts offered on treatment plans for a large amount of work may be taken off of the plan if the amount of treatment is reduced at a later stage. Smile Tech offers 0% finance on all treatment plans over £300.

Gift Vouchers

In order to buy a Gift Voucher online you must enter all of your postal address, your e-mail address and your payment details.
It is not possible to redeem a gift voucher before you have received it in the post.

Gift vouchers can be used to book appointments over the phone by calling 01322 68 64 62 during opening hours the voucher code will need to be given to the Dentist. You can cancel and re-book your appointment free of charge when you give at least 24 hours notice. Please note that appointments that are re-scheduled with less than 24 hours notice will be charged a £20.00 re-booking fee.
If you are more than 15 minutes late we may not be able to treat you.
Gift vouchers cannot be swapped for cash payments.
Gift vouchers can also be redeemed against products at Smile Tech Bluewater – they cannot be used in the online shop. If the total amount spent exceeds the amount on the gift voucher the rest of the balance must be paid by credit or debit card or in cash.
Gift vouchers are non-refundable.

Gift vouchers have a one year expiry date on them and will not be valid after they expire.  Gift vouchers MUST be presented at site when you are redeeming them – the actual voucher is the only proof of purchase Smile Tech will accept. If you are unable to present your gift voucher at the time of your treatment you will be required to pay the full treatment price on the day.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Smile Tech for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.


All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Smile Tech or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Smile Tech prior written consent is strictly prohibited. 

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide to us.
Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.
Smile Tech reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request. 

The practice is not obliged to comply with vexatious requests or repeated or substantially similar requests from the same person other than at reasonable intervals. 


There is a range of exemptions covering personal data, security, formulation of government policy, commercial and individual confidentiality. A further absolute exemption is where information is accessible by other means or if the information has been provided in confidence. Other exemptions include information relating to commercial interests and audit functions.


Please read the following carefully before attending your appointment at Smile Tech.
Teeth Whitening Appointments
You will be unable to eat for 90 minutes following the treatment so you may want to eat before you come. You will be able to drink water in the 90 minutes following treatment. You will be advised not to eat any staining foods/drinks for three days following your treatment including things like red wine, soy sauce and curry. You will be given an aftercare card to take with you with a list of foods and drinks to avoid.
You will have a pre-whitening consultation where your medical history will be assessed and an oral check by the Dentist that will assess your dental health. Some people will not be suitable for the whitening treatment. If this is the case with you, the £35 deposit payment you have made will be refunded from the Smile Tech Head Office via cheque or bank transfer within 10 working days.
If you have extensive plaque build-up on your teeth you may not be able to have the treatment until we have undertaken a scale and polish - this will incur an additional costs (between £59 - £109). We recommend a scale and polish for clients with extensive plaque build-up along the front of their upper and lower teeth and can offer this at smile tech.
Smile Tech perform laser teeth whitening on clients under the age of 18 if the teeth are ‘diseased’ this can be acsertained by the on site Dentist and will usually be the cause of the discolouration – if you are under 18, with healthy teeth, please contact Head Office or look at the on-line shop to find out about our fantastic range of home whitening solutions.
Women who are pregnant or breast feeding will not be able to undertake the laser teeth whitening treatments.
If you are allergic to nuts please let us know in advance of the treatment.
Clients that have a history of epilepsy or severe asthma will be advised to have the whitening treatment performed without using a light source.
IMPORTANT – If you are using a Smile Tech Gift Voucher – you must present this gift voucher to your technician on arrival as proof of purchase. Unfortunately, we are unable to treat people who do not present their gift voucher on arrival and you will need to either pay the full amount for the treatment on the day or a £20 rebooking fee if you wish to re-schedule your appointment. These instructions are written on the gift voucher for the avoidance of doubt. A receipt will not accepted in place of the actual gift voucher.
Cancellation Policy: You can cancel and re-book your appointment with at least 24 hours notice free of charge. Please note that appointments that are re-scheduled with less than 24 hours notice will be charged a £20 re-booking fee. To re-schedule your appointment you can contact us on 01322 68 64 62. Failing to pay the re-booking fee will result in the loss of your deposit. 
No Show – Deposits for all dental treatments are non-refundable unless the Dentist deems you unfit for treatment. If you do not turn up to your appointment and do not call to re-book or cancel with 24 hours notice, you will lose your deposit. Smile Tech will not take responsibility for tracking any deposit payments that have been made for no show appointments and a new deposit will be required to re-book the appointment.
Note: If you are late for your appointment by more than 15 minutes we may not be able to treat you and may have to re-schedule the appointment.

General Terms and Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the www.smile-tech.co.uk website.
We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Smile Tech disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.
Smile Tech shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained on this Web site.
Certain (hypertext) links in this site may lead to other Web sites, which are not under the control of Smile Tech. When you activate any of these you will leave the Smile Tech Web site and Smile Tech has no control over and will accept no responsibility or liability for the material on any Web site which is not under the control of Smile Tech.
Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Web site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Web site. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Smile Tech, or any of their employees or agents.
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Smile Tech reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Web site.

Security and Privacy

Smile Tech makes every effort to ensure we protect your personal information.
Smile Tech is registered under the Data Protection Act 1998. We are committed to protecting the information we collect from you, which we use to enhance your experience of using www.smile-tech.com and from the consultation and pre-whitening forms completed on site.
This data will not be used to send marketing offers or shared with any other business outside of Smile Tech.

Ordering online / on the phone

Ordering online using your credit card details is as safe as ordering goods over the telephone, if not more so. All credit/debit card payments are securely handled by an industry-leading payment processor and your credit or debit card details are never stored on the Smile Tech website or anywhere at our Head Office.


We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager in person or by phone, letter or email if you have a comment, suggestion or complaint. 

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

Complaints Procedure

We take customer complaints very seriously at Smile Tech. Please speak to our on-site dentist or Practice Manager to lodge a complaint, who will endeavour to respond your complaint straight away. If you are not satisfied you can complain in writing to info@smile-tech.co.uk and a response will come back to you in writing within 48 hours. All of our terms and conditions can be found on the website www.smile-tech.co.uk

Smile Tech in Bluewater, Kent, offers modern cosmetic treatments and cosmetic dentistry.
Call us on 01322 686 462
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