01322 686462
Located in Bluewater Shopping Centre, Greenhithe, DA9 9SR
Trading name and address
Smile Tech Dental & Implant Centre is a trading name of Smile Kent Limited – Registered Office, 12 Liverymen Walk, Greenhithe, Kent DA9 9GZ Company Number 9437747
Price information
Smile Tech Dental & Implant Centre has taken great care to ensure prices are accurate. Prices may change over time, so the prices on your previous gift voucher or treatment may no longer be valid. All products purchased via the website will have postage and packing charges added to the price before you make payment. Promotions and prices you see in Smile Tech Dental & Implant Centre stores do not apply to www.smile-tech.co.uk and vice versa.
​
Treatment plans are agreed in advance and all treatments require a non-refundable deposit payment (unless you cancel or move the appointment with 24 hours notice. Whilst the treatment plan can change as the Dentist moves through each stage any payment for treatment already undertaken is non-refundable. Any discounts offered on treatment plans for a large amount of work may be taken off of the plan if the amount of treatment is reduced at a later stage.
Smile Tech Dental & Implant Centre offers 0% finance on all treatment plans over £250 up to 12 months and over £1,000 up to 60 months at 9.9% interest via Tabeo finance. Finance plans are taken out with Tabeo finance and are a contract between the patient and Taebo finance. Smile Tech Dental & Implant Centre cannot offer any refunds or returns on treatment completed and paid for via Tabeo finance.
Gift Vouchers and Product Returns
Gift vouchers are non-refundable although may be transferred to another person or exchanged against products at the discretion of the manager. The ‘Gift Vouchers’ section below provides more details on Gift Vouchers. This does not affect your statutory rights. Pola Day whitening gel is non-refundable as we do not know the conditions in which it has been kept outside the practice which may affect the strength of the hydrogen peroxide gel inside.
Refunds, Deposits and Products
Deposits are required for all treatments booked at Smile Tech Dental & Implant Centre - if a patient has failed to attend in the past then full payment for the service may be charged when re-booking the appointment to ensure attendance. Deposits are refundable if the patient gives at least 24 hours notice to cancel their appointment. If a patient fails to attend with less than 24 hours notice then the deposit will be lost or a re-booking fee added to gift voucher bookings. The practice reserves the right not to book future appointments for patients who frequently fail to attend.
Teeth whitening treatment deposits are non-refundable unless the dentist deems a client unfit or unsuitable for the treatment.
​
If the dentist deems a client unfit or unsuitable for the treatment, or if a client is allergic to any of our products or has a contraindication to the treatment, a full deposit refund will be issued via bank transfer. Refunds will be issued by bank transfer within 10 working days.
​
Tooth whitening treatments are non-refundable due to the high overheads of an onsite dentist. This does not affect your statutory rights.
​
If a teeth whitening treatment has commenced and has to be stopped at any time after the teeth whitening kit has been opened by the Dentist, a refund will not be issued.
​
Any surgery appointments that have been undertaken are non-refundable.
​
Any deposit payments taken over the phone can only be refunded in person to the card that the monies were taken from - we will also require photographic ID to match the name on the card to process any refunds. Refunds of this type will not be refunded by bank transfer or to a different credit or debit card - this is to stop card fraud. We reserve the right to contact the card issuer if we believe a transaction is fraudulent.
​
Dental treatment plans are agreed in advance and all treatment is either payable in advance either via non-refundable deposit or in stages prior to each stage of the treatment. Whilst the treatment plan can change as the Dentist moves through each stage any payment for treatment stages already undertaken are non-refundable. Any discounts offered on treatment plans for a large amount of work may be taken off of the plan if the amount of treatment is reduced at a later stage.
Smile Tech Dental & Implant Centre offers 0% finance on all treatment plans over £250
Gift Vouchers
In order to buy a Gift Voucher online you must enter all of your postal address, your e-mail address and your payment details. It is not possible to redeem a gift voucher before you have received it in the post.
Gift vouchers can be purchased for teeth whitening treatments, please note that all teeth whitening treatments require a dental examination within 12 months of the treatment if you have not had a dental exam you will need to pay an additional £55 for this.
Gift vouchers can be used to book appointments over the phone by calling 01322686462 during opening hours the voucher code will need to be given to the Dentist. You can cancel and re-book your appointment free of charge when you give at least 24 hours notice. Please note that appointments that are re-scheduled with less than 24 hours notice will be charged a £50.00 re-booking fee.
​
If you are more than 15 minutes late we may not be able to treat you. Gift vouchers cannot be swapped for cash payments.
​
Gift vouchers can also be redeemed against products at Smile Tech Dental & Implant Centre Bluewater – they cannot be used in the online shop. If the total amount spent exceeds the amount on the gift voucher the rest of the balance must be paid by credit or debit card or in cash.
​
Gift vouchers are non-refundable.
Gift vouchers have a one year expiry date on them and will not be valid after they expire. Gift vouchers MUST be presented at site when you are redeeming them – the actual voucher is the only proof of purchase Smile Tech Dental & Implant Centre will accept. If you are unable to present your gift voucher at the time of your treatment you will be required to pay the full treatment price on the day.
Invisalign Clear Aligners
Terms and conditions for Invisalign clear aligners - all patients are made aware that orthodontic treatment, including that using clear aligners, poses potential risks and has limitations. It is not an exact science, the treatment plan may change depending on the movement of the teeth.
​
In the rare cases that the teeth are not moving as quickly as expected, the patient may need to undertake multiple new impressions with the dentist to create a new set of aligners for changing treatment plans.
​
Patients will have to agree to wear the aligners for minimum 22 hours per day and visit the surgery every 2-3 weeks for the new set of aligners or new impressions. Failure to wear the appliances for minimum 22 hours a day will result in the teeth not moving as expected.
​
Gums, teeth and lips may be scratched when removing the aligners and attachments will need to be placed on the teeth and removed as necessary as the patient moves through the treatment plan.
​
Before the treatment commences patients will be required to sign an informed consent that states although the treatment is very successful in most cases, you understand there are no guarantees with this type of treatment and that no guarantees have been given to you regarding the specific outcome of your treatment.
​
After the diagnostic session has been completed, the total price has been accepted by the patient and all consent forms are signed there is a 14 day cooling off period where the patient can cancel their treatment. Following the 14 day cooling off period, there are no refunds offered on Invisalign treatments (neither partial or full refunds) once the treatment plan has commenced whether payment that has been taken in full or on monthly repayments via Tabeo finance.
​
A £250 deposit is required for the diagnostic session this is non refundable and covers the cost to the practice for the lab fee from Invisalign.
​
If the treatment plan takes much longer than expected with multiple changes and extra appointments - Smile Tech Dental & Implant Centre will not charge the patient any extra for these appointments / impressions / aligners.
​
Patients undertaking Invisalign are offered a free scale and polish and teeth whitening, if the treatment plan has not been paid for and does not go ahead patients cannot redeem the free treatments separately.
Dentures and Denture Wax Up
Smile Tech Dental & Implant Centre offers a free consultation for full and partial dentures. Following this appointment a series of trays will be made for wax up dentures to be 'tried in'to ensure the patient is happy with the look and fit of the denture. If the patient decides not to go ahead with the denture at the wax up stage a full refund will be issued.
​
If the patient approves the denture at the wax up stage and the denture is produced in the lab in acrylic or chrome cobalt, the full fee for the denture will then be retained by Smile Tech Dental & Implant Centre. Smile Tech Dental & Implant Centre will always offer adjustments after the full denture is fitted at the final stage under the direction of the patient.
Acceptance of orders
Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide to us.
​
Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.
​
Smile Tech Dental & Implant Centre reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.
Trademarks
Smile Tech Dental & Implant Centre is a trademark owned by Smile Kent Ltd. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Smile Tech Dental & Implant Centre for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.
Copyright
All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Smile Tech Dental & Implant Centre or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Smile Tech Dental & Implant Centre prior written consent is strictly prohibited.
Responding to requests
All requests for information to be released will be responded to within 40 days. A fee can be charged when dealing with a request. The practice is not obliged to comply with vexatious requests or repeated or substantially similar requests from the same person other than at reasonable intervals.
Ordering online / on the phone
When ordering online or on the phone using your credit/debit card payments are securely handled by an industry-leading payment processor and your credit or debit card details are never stored on the Smile Tech Dental & Implant Centre website or anywhere at our Head Office.
Complaints
We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Manager Caroline Short by email if you have a comment, suggestion or complaint. We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.
​
Complaints Procedure
We take customer complaints very seriously at Smile Tech Dental & Implant Centre. Please speak or e-mail our on-site dentist or Practice Manager to lodge a complaint caroline@smile-tech.co.uk a written response will come back to you within 48 hours. All of our terms and conditions can be found on the website www.smile-tech.co.uk
GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk.
The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards.
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.
Appointments
Please read the following carefully before attending your appointment at Smile Tech Dental & Implant Centre.
Cancellation Policy: You can cancel and re-book your appointment with at least 24 hours notice free of charge. Please note that appointments that are cancelled or re-scheduled with less than 24 hours notice will result in a loss of your deposit payment or a re-booking fee of £50 if no deposit has been paid (i.e. for a gift voucher booking). To re-schedule your appointment you can contact us on 01322686462 any re-booking fees are taken in advance of the following appointment.
​
Broken appointment fees with less than 24 hours notice are charged at £50 for every 30 minutes of the appointment - so £50 for 30 minutes, £100 for 1 hour and so on. This is to cover the high overheads of the on site dental surgeon and dental nurse who are required to attend each appointment.
​
24 hours notice means that if your appointment is at 10am on a Tuesday you must cancel by 10am on Monday.
Cancellations must be made in writing to smiletechbluewaterstaff@gmail.com or by speaking to a member of staff in person. They cannot be made by leaving a voicemail message on our answering machine.
​
No Show – Deposits for all dental treatments are non-refundable unless the Dentist deems you unfit for treatment. If you do not turn up to your appointment and do not call to re-book or cancel with 24 hours notice, you will lose your deposit. For no show on free consultations a £50 re-booking fee will be required to re-book the consultation.
Smile Tech Dental & Implant Centre will not take responsibility for tracking any deposit payments that have been made for no show appointments and a new deposit will be required to re-book the appointment.
Teeth Whitening Appointment information
All new patients will need to undertake a dental examination prior to their teeth whitening treatment, this is an Following your teeth whitening treatment you will be asked not to eat any food for two hours (water is fine) - for this reason we advise you eat something before you come in. For three days following your treatment you will be asked not to eat or drink and dark or staining foods including things like red wine, soy sauce, curry, tea, coffee, tomato ketchup. The foods you can eat include bread, chicken, rice, pasta, potatoes, milk, water, light and clear drinks like lemonade, mayonnaise, food like omelettes are fine as well.
​
You will have a pre-whitening consultation where your medical history will be assessed and an oral check by the Dentist that will assess your dental health. Some people will not be suitable for the whitening treatment.
​
If you have extensive plaque build-up on your teeth you may not be able to have the treatment until we have undertaken a scale and polish - this will incur an additional costs (between £59 - £109). We recommend a scale and polish for clients with extensive plaque build-up along the front of their upper and lower teeth and can offer this at Smile Tech Dental & Implant Centre.
​
Smile Tech Dental & Implant Centre perform laser teeth whitening on clients under the age of 18 if the teeth are ‘diseased’ this can be ascertained by the on site dentist and will usually be the cause of the discolouration – if you are under 18, with healthy teeth, please contact Head Office or look at the on-line shop to find out about our fantastic range of home whitening solutions.
​
Women who are pregnant or breast feeding will not be able to undertake the laser teeth whitening treatments.
​
If you are allergic to nuts please let us know in advance of the treatment.
​
Clients that have a history of epilepsy or severe asthma will be advised to have the whitening treatment performed without using a light source.
​
IMPORTANT – If you are using a Smile Tech Dental & Implant Centre Gift Voucher to redeem your teeth whitening – you must present this gift voucher to your technician on arrival as proof of purchase. Unfortunately, we are unable to treat people who do not present their gift voucher on arrival and you will need to either pay the full amount for the treatment on the day or a £50 re-booking fee if you wish to re-schedule your appointment. These instructions are written on the gift voucher for the avoidance of doubt. A receipt will not accepted in place of the actual gift voucher.
​
Cancellation Policy: You can cancel and re-book your appointment with at least 24 hours notice free of charge. Please note that appointments that are re-scheduled with less than 24 hours notice will result in a loss of your deposit payment. To re-schedule your appointment you can contact us on 01322686462. Failing to pay the re-booking fee will result in the loss of your deposit or may mean you are unable to use your gift voucher.
​
No Show – Deposits for all dental treatments are non-refundable unless the Dentist deems you unfit for treatment. If you do not turn up to your appointment and do not call to re-book or cancel with 24 hours notice, you will lose your deposit. Smile Tech Dental & Implant Centre will not take responsibility for tracking any deposit payments that have been made for no show appointments and a new deposit will be required to re-book the appointment.
​
Note: If you are late for your appointment by more than 15 minutes we may not be able to treat you and may have to re-schedule the appointment.
General Terms and Conditions
This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the www.smile-tech.co.uk website. We have taken every care in the preparation of the content of this Web site, however we cannot guarantee uninterrupted and totally reliable access to this Web site, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Smile Tech Dental & Implant Centre disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.
​
Smile Tech Dental & Implant Centre shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained on this Web site. Certain (hypertext) links in this site may lead to other Web sites, which are not under the control of Smile Tech Dental & Implant Centre. When you activate any of these you will leave the Smile Tech Dental & Implant Centre Web site and Smile Tech Dental & Implant Centre has no control over and will accept no responsibility or liability for the material on any Web site which is not under the control of Smile Tech Dental & Implant Centre. Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Web site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Web site. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Smile Tech Dental & Implant Centre, or any of their employees or agents.
​
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Smile Tech Dental & Implant Centre reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Web site.
Security and Privacy Notice
Updated 25th May 2018
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
​
The data controller is the Smile Kent Ltd, the Information Governance Lead is Caroline Short. This Privacy Notice is available on by email if you contact caroline@smile-tech.co.uk or by calling 01322686462.
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention. The categories and examples of data we process are:
Personal data for the provision of dental health care
Personal data for the purposes of providing treatment plans, recall appointments, reminders or estimates
Personal data such as details of family members for the provision of health care to children or for emergency contact details
Personal data for the purposes of employed and self-employed team members employment and engagement respectively
Personal data for the purposes of direct mail/email/text/other to inform you of important announcements or about new treatments or services
Personal data - IP addresses so that we can understand our patients better and inform our marketing approach as well as improve the web site experience
Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations
Special category data including health records
Special category data to meet the requirements of the Equality Act 2010
Special category data details of criminal record checks for employees and contracted team members
​
We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
Personal data is stored in the EU whether in digital or hard copy format
​
We have established the following lawful bases for processing your data:
Our lawful bases for processing personal data:
The legitimate interests of the dental practice
Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
Consent of the data subject
To comply with our legal obligation
​
Our lawful bases for processing special category data:
Processing is necessary for health care purposes
Processing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintained
We obtain consent of the data subject to process criminal record checks. The reasons we process the data include:
To maintain your contemporaneous clinical records
To provide you with dental treatment, prevention and oral health advice
To carry out financial transactions with you
To send your personal data to the General Dental Council or other authority as required by law
To communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practice
To communicate with your next of kin in an emergency
If a parent or carer to communicate with you about the person you parent or care for
To refer you to other dentists or doctors and health professionals as required
To obtain criminal record disclosures for team membersFor debt recovery
To continually improve the care and service you receive from us
​
The personal data we process includes:
Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS or HSC obligations.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.
We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.You have the following personal data rights:
The right to be informed about the collection and use of your personal data
The right of access – to have a free copy of your data that we have
The right to rectification - to correct the data we have if it is inaccurate or incomplete
The right to deletion of your personal data (clinical records must be retained for a certain time period)The right to restrict processing of your personal data
The right to data portability – to have your data transferred to someone else
The right to object to the processing of your personal data.
​
Rights in relation to automated decision making and profiling
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).
Comments, suggestions and complaints Please contact Caroline Short at the practice for a comment, suggestion or a complaint about your data processing at caroline@smile-tech.co.uk , or 01322686462 or by writing to or visiting the practice at Upper Thames Walk, Bluewater Shopping Centre, Greenhithe, Kent, DA9 9SR. We take complaints very seriously. If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint. Related practice procedures You can also use these contact details to request copies of the following practice policies or procedures: Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)Privacy Impact Assessment (M 217Q), Information Governance Procedures (M 217C), Record Retention (M 215)If you have an enquiry or a request please contact the Information Governance Lead Caroline Short Smile Tech Dental & Implant Centre and Aesthetic..
Exemptions
There is a range of exemptions covering personal data, security, formulation of government policy, commercial and individual confidentiality. A further absolute exemption is where information is accessible by other means or if the information has been provided in confidence. Other exemptions include information relating to referrals to other dentists and audit functions.
Privacy Notice for Children
The practice keeps records of your name, address, date of birth and details of any health problems as well as details of your dental treatment and details about your family. We keep this information so that we can provide you with the best dental care. Your personal information is kept very confidentially and securely.
We only use your personal information so we can give you the best dental care and for sending reminders to you.
We only pass your personal information to another dentist, doctor or hospital if you have a problem that requires their special skills and you need to go and see them. We will not give your information to anyone else unless the law allows us to, or we have to provide it for legal reasons.
If you leave the practice, we will stop using your information, but will keep it confidentially and securely until you are 25 years old (or 26 years old if you were 17 when your last treatment ended), or for 15 years (NHS patient)/11 years (private patient) after the completion of treatment, whichever is longer.
We will then review if and when we can delete it. You can always ask for a copy of the information we hold for you, we can transfer it to another dentist or doctor at your request and you can ask us to stop using your personal information to send letters or contact you in other ways if you are no longer a patient at the practice.
When you reach 18 years of age the Privacy Notice about how we process your personal information will change to the adult version. This can be found on our website.
If you would like a copy of the information we hold about you or if you have any other enquiries such as correcting an error in your information or providing a copy of your information to somebody else please contact:
The Information Governance Lead; Caroline Short
